Privacy Policy

1.1 Personal Information

• Full name and contact details
• Email address
• Phone number
• Billing postal address
• Payment information (processed securely)
• Identification documents when necessary

1.2 Technical Information

• IP address and geographic location
• Browser type and version
• Operating system and device
• Unique device identifiers
• Usage data and web analytics
• Access and activity logs

1.3 Usage Information

• History of contracted services
• Preferences and settings
• Interactions with our technical support
• Feedback and surveys

2.1 Main Purposes

• Provide and maintain our services
• Personalize your user experience
• Process transactions and payments
• Manage your account and services
• Provide technical support and customer service
• Prevent fraud and abuse

2.2 Communications

• Important service notifications
• Security updates
• Newsletters (optional)
• Offers and promotions (with your consent)
• Satisfaction surveys

2.3 Service Improvement

• Analysis and usage statistics
• Research and development
• Platform optimization
• Technical problem resolution

3.1 Security Measures

• State-of-the-art SSL/TLS encryption
• Firewalls and intrusion detection systems
• 24/7 security monitoring
• Regular security audits
• Restricted access to personal data
• Incident response protocols

3.2 Data Retention

We keep your personal data only for the time necessary to:

• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements
• Provide our services

We keep your personal data for the time necessary to:

• Comply with our legal and contractual obligations
• Resolve disputes and enforce our agreements
• Provide and improve our services

Specific retention periods vary by data type:

• Account data: During the life of your account plus 2 years
• Transaction records: 5 years for tax requirements
• Technical logs: 6 months

After this period, your data will be securely deleted or anonymized.

We use third-party services for:

• Web analytics and usage metrics
• Secure payment processing
• Cloud hosting services

These providers comply with privacy standards equivalent to ours.

Under GDPR and applicable laws, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Limit or object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact our DPO at privacy@universalcores.com

To exercise these rights, contact us through our contact form.

We implement security measures such as:

• SSL/TLS encryption in all communications
• Restricted access to personal data
• Continuous security monitoring
• Regular backups

We review and update these measures regularly.

Your data may be transferred and processed in countries outside the EU:

• We only transfer data to countries with adequate protection
• We use standard contractual clauses approved by the EU
• We implement additional technical security measures

You can request information about the specific guarantees applied to your data.

We use cookies and similar technologies to:

• Keep your session active
• Remember your preferences
• Analyze site usage
• Personalize your experience

You can manage your cookie preferences at any time through your browser settings.

8.1 User Rights

• Access your personal data
• Rectify inaccurate data
• Request data deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

8.2 Exercise of Rights

To exercise any of these rights, contact us through the means provided in the contact section. We will respond to your request within the established legal period.

9.1 Types of Cookies

• Essential cookies - Necessary for operation
• Performance cookies - For analysis and improvements
• Functionality cookies - For personalization
• Advertising cookies - For marketing (optional)

9.2 Cookie Management

You can manage your cookie preferences through your browser settings. We provide detailed information on how to do this in our Cookie Policy.

We reserve the right to update this privacy policy at any time. Changes will take effect immediately after publication. We will notify you of significant changes through:

• Email notification
• Notice on our website
• Update of the "last updated" date

For any questions about this policy or your personal data:

• privacy@universalcores.com
• +1 (555) 123-4567
• Data Protection Officer
• Official Address of Universal Cores

We do not knowingly collect information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, contact us immediately.

We comply with:

• GDPR (General Data Protection Regulation)
• LOPD-GDD (Organic Law on Data Protection and Guarantee of Digital Rights)
• LSSI (Law on Information Society Services)